Refund & cancellation policy

Last updated: 13 November 2026

• Free trial: no payment is taken during the trial.
• Monthly and yearly plans: if you are not satisfied, ask within 7 days of your first payment for a full refund. After that, you can cancel any time and the plan simply will not be renewed; the remaining period is not refunded.
• One-time licence: refundable within 7 days of payment if Kaunter does not work on your device and we cannot fix it.
• Care plan renewals: refundable within 7 days if no support or update was used.
• Setup & training visit: not refundable once the visit has been made.
• Duplicate or wrong payments are refunded in full.

To ask for a refund, WhatsApp or email us with your shop name and UPI reference. Approved refunds are sent to the original payment method within 7 working days.

Contact

Email [email protected], or use the contact form on the home page. We reply within 2 working days.